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Q&A to the most common concerns in Restaurant Point of Sale Systems

POS systems vs. paper records?

It will definitely take a lot of time to record every business transaction by hand. And that doesn’t even include the time to duplicate the information into a spreadsheet or database for further analysis! A POS system can keep track of all sales, returns, taxes, inventory, etc. so you'd be able to concentrate on other important plans for your business. While POS takes an investment to get started, the time savings and productivity increase more than makes up for the expenditure.

I’m not that good with it comes to computers. Will I still be able to use a POS system?

Yes. Have your vendor help you to set up the software to perform the tasks that you want. You’ll then be able to navigate through a series of menus that’s easy to follow. When your POS vendor sets you up, they shall provide proper training for you and your employees on how to operate a POS system. And if technical problems occur, a POS customer service professional is just a phone call away!

What equipment do I need to get set up?

For starters, you'll be needing a phone connection, internet connection and working electrical outlets. If you already have these, then your POS vendor will be able to set you up in no time! You don't even need to own a computer because most vendors provide it as part of their package deal.

Can POS help me prevent theft?

POS systems provide multiple tools to stop shrinkage before it eats into your profits. There are various applications allow you to track every item in your inventory so you can estimate exactly how much profit you should expect at every sale, as well as be able to pinpoint problems within the business. And if ever there are discrepancies, it will raise immediate red flags so you can be informed and be able to take actions.

Can I rely on POS to handle my sales or to manage my inventory?

Your POS can handle both task! You can enter all the information you want AND check out the inventory... and those aren't just the only things you can do, there are so much more you can do with a POS. POS terminal and software also allows you to track sales performance, you can even generate reports, set up reminders for inventory that’s getting low, and plan future sales campaigns. You can use the customer data you collect for targeting effective sales campaigns and fill your shelves with the items they purchase the most.

Is wireless required?

Wireless is best used for business people on the go, so they don't need to go back and fort to a POS terminal in order to process transactions. Instead, they can easily process transactions using wireless technology.

Should I buy a flat-screen LCD monitor, or a less expensive CRT monitor?

You can get more benefits using LCD monitors over to CTR monitors, and of course it also depends on the work environment. They will last much longer, they don’t require as much electricity, and they take up less space. Plus, they are far more attractive. For low volume of sales, CTR screens would be enough and if you're not certain that POS will fit your business. But with the additional benefits when it comes to flat screens, there's only a bit cost difference between the two.

Wich is better: a dot matrix printer or a thermal printer?

You'll find that most businesses prefer to use thermal printers since they have less moving parts so don't easily break down. And if you're going wireless, it's the only option you've got. However, dot matrix printers are safer choices in hospitality kitchens since the heat from the ovens, grills, and fryers could damage the paper and ink of thermal printers.

What happens if my POS breaks down while conducting business?

This is one of the reasons why back ups are so important. System failures can happen for a variety of reasons – power outages, system crashes, viruses, natural disasters, etc. By having a backup solution in place (preferably offsite so your critical files is protected), you are assured of being able to restore lost or damaged files, and be able to run the business back in no time. What's more important about backing up your data, you ensure you can retrieve all customer information, sales figures, and custom reports you have saved prior to the crash.

What kind of customer support should I expect?

Well, customer support vary from vendor to vendor, so there isn't a simple answer to this question. Others may have a round-the-clock phone support, while others only offers support during business hours and can respond to your needs on the next 24 hours.

That's why it is very important to keep in contact with your POS vendor in case of problems, especially if you baught separate POS equipments from different vendors, you can look into the offerings of different vendors and take your time before making a purchasing decision.

What if I have multiple locations?

For large businesses that needs several POS systems in different locations, you generally have two options. The first is each location operates independently with its own terminal and software. You can then send reports over to the corporate offices at the end of the day or week.

For the second option, you can have all their POS terminals connected to one server so you can easily upload and download data in real time. The benefit of the second option is that it’s available remotely. But, since several POS terminals will be working on the same server, expect backlogs when all send their information at once.

With both solutions, you have to think about having a robust back up solution since all locations shares the same server – if it fails, every location could be inoperable.

Do I need to license my POS software?

You typically need an individual license for each terminal hosted on your network. Vendors can offer volume discounts depending on the number of licenses you need.

Do I need a service contract?

It maybe part of the expense but surely worth it. Once you get set up with a POS system, you'll be able to use for day-to-day business operations and analysis for future plans. If the computer breaks down or got hit by a disaster, you probably don’t want to keep it any longer.

Depending on the vendor, a maintenance contract can cost a few hundred bucks per year and provide you with peace of mind so you can concentrate on running and growing your business.

Need additional information or perhaps an online resource?

Go to POS-For-Restaurants.com for access to multiple quotes for your Restaurant POS Systems.

The author of this article is the Customer Relations Vice-President at POS-For-Restaurants with over 20 years of experience serving restaurants of all types throughout the U.S.