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Switching Regulator

VoIP For Small Business - Should You Switch?

VoIP office phone systems are flexible, multifunctional systems that promise high voice quality and handy features at reduced costs.

In fact, traditional phone systems cannot match the capabilities of VoIP with features such as virtual phone numbers, forwarding faxes and voice mail to e-mail, fixed mobile convergence, and more.

In spite of the strides in VoIP technology, many small businesses have concerns about implementing VoIP at their offices. Their concerns are inferiorvoice quality, insecure network, losing service during internet outages, costs and difficulty of implementation. Let us talk about how the advantages of VoIP overshadow the potential hurdles, and how to get the most out of your VoIP system.

What do you gain with VoIP phone systems?

VoIP service can bring down your telecommunications expenses drastically and improve productivity. This is how it accomplishes it:

Improving VoIP technology

Earlier, VoIP restricted users to computer systems and bad voice quality. Today's regular phones (equipped with VoIP adapters) and IP phones assure high voice clarity, freedom to travel with your VoIP phone, and various helpful features. Businesses leverage existing networks for phone calls within the office, resulting in huge savings and improved employee productivity.

Business VoIP slashes telecommunication costs

Conventional phone systems need constant management and maintenance of expensive infrastructure as per industry norms. With VoIP, businesses reduce installation and maintenance overheads by maintaining a single network for voice and data. Moving the phone with the employees that incurs a charge of about $100 per head is cut out completely by just plugging an IP phone into a new broadband network jack. For similar services, VoIP providers fall cheaper too than conventional phone system vendors.

Mobility and accessibility with VoIP

VoIP keeps you connected wherever there is a high speed internet connection. Colleagues and clients can reach you whether you are at the office, your home, a hotel or even a friend's place. You don't need to use your cell phone. A lot of VoIP systems include software that allows you to make and receive calls on your laptop with a headphone and a microphone.

Trouble-free VoIP configuration

Faxes and voice mails can be forwarded to your email inbox by setting up the VoIP phone system. Emails can also be recorded and delivered as voice mail. You can easily manage your messages and mails at one place.

Virtual phone number

If you are making calls to customers outside your area, you may want to use a local number. With VoIP, you can display a number with the desired area code to customers.

VoIP improves productivity

Studies show that VoIP systems improve productivity by almost 4 hours per employee per week. VoIP phone system features manage employee's time effectively. Your VoIP phone number can ring simultaneously on your cell phone and landline before reaching voice mail, ensuring you always take an important call.

Making the most of VoIP phone systems

VoIP is a worthwhile investment. If you still have concerns about potential hurdles, these tips will help you stay on top of them.

1. Use professional VoIP services

Though a standard VoIP phone system is fairly straightforward to install, hire a VoIP service provider for larger implementations. Some network providers install and configure a VoIP solution provided by them.

2. Test before implementation

Test the VoIP system with a set of users and verify its usefulness to your business. Once you're satisfied, roll it out across the business location. Retain your traditional phone system as a fall back during this phase.

3. No missed calls with call forwarding

Configure VoIP phone system to forward unanswered calls to a cell phone or a landline or both. If there's ever an electricity outage, you won't miss any calls till your backup (generator, etc.) gets going.

4. Secure your network

The only way to circumvent call hacking is to protect your network from denial-of-service attacks and digital hackers. Network security should be updated on priority and checks should be thorough.

VoIP phone systems are an economical option with all the benefits of a technologically evolved telecommunications system. Small businesses can minimize travel costs with high quality videoconferencing in real time, use VoIP integrated call center applications, and other cost effective benefits of VoIP. With latest wireless phones offering easy switching between cellular and Wi-Fi networks, VoIP users can look forward to more cost savings and attractive offerings. Daljeet Sidhu is the author of this article.